About Suite Manager LLC
Suite Manager LLC exists because hotel owners deserve a management partner who picks up the phone, knows their property by name, and cares about the outcome as much as they do.
Three commitments that guide everything we do.
You see everything we see. Every dollar, every report, every decision. We communicate in plain language and surface issues proactively. If something needs attention, you'll hear it from us first.
We set clear performance benchmarks and hold ourselves to them. If occupancy drops, if reviews slip, if revenue misses the target — that's on us to fix, and we fix it fast.
We're here to build a relationship. Your goals become our goals, and we're here for as long as it takes to reach them.
By the Numbers
You work with all five of them directly — not an account manager.
How We Got Here
Suite Manager LLC was born from years spent inside hotel operations — dealing with the same problems hotel owners deal with every day. Our founding team saw the gap firsthand and knew there was a better way.
We'd seen how the big management companies worked from the inside: the slow decision-making, the layers of people between the owner and the person actually running their hotel, the quarterly reports full of jargon and light on answers.
We'd also seen what happens when a hotel gets the right attention from the right operator. Occupancy climbs. Reviews improve. Staff turnover drops. The owner actually gets to enjoy what they built.
Suite Manager is the company we wished existed when we were on the other side of the table. When you work with us, you work with our leadership team directly.
Leadership
No layers, no account managers. This is the team running your property.
President & Founder
Chris brings 35 years of experience in the hospitality industry, built with some of the most recognized names in the business — Sheraton, Marriott, Hilton, Extended Stay America and La Quinta.
His leadership journey began early. Before graduating from the University of South Carolina he was already serving as a General Manager, gaining hands-on experience in operations, team leadership, guest service and financial performance. Throughout his career he has focused on driving top-line revenue while maintaining a disciplined approach to the bottom line — balancing growth with operational efficiency, cost control and profitability. He also played a role in the development of the StayAPT brand.
Today, as President and Founder, he leads with a focus on people, performance and opportunity, built on the belief that strong relationships, talented teams and disciplined financial management are what make hospitality businesses successful and sustainable.
Director of Operations
Mike began his hospitality career while attending college in the Chicagoland area, working part-time at a local hotel. He has since advanced through Assistant General Manager, General Manager, Multi-Unit General Manager, District Manager and Regional Director of Operations — a progression that has given him extensive expertise in hotel operations, team leadership and revenue growth. He combines operational discipline with strategic sales leadership to drive performance, improve guest satisfaction and develop high-performing teams.
Corporate Director of Sales
Kristin has an extensive background in extended-stay hotel sales, revenue generation and strategic business development, having partnered with StayAPT Suites, Homewood Suites by Hilton and Home2 Suites by Hilton. She leads sales initiatives across multiple markets — corporate travel, construction and workforce housing, government and military, healthcare, insurance housing, relocation and group business — driving occupancy, increasing ADR and strengthening profitability. She is known for identifying untapped opportunities, negotiating high-value corporate partnerships, and a collaborative leadership style.
Regional Manager
Mel began her hospitality career at the five-star Homestead resort, then moved through Hilton, Ramada and Wyndham, building layers of experience along the way. She went on to manage big-box retail, earning multiple awards and certifications — most memorably Manager of the Year. Real estate licenses in Florida and Virginia added depth in sales and marketing, which she applied as Manager of Affordable Suites in Waynesboro, where she became a top producer. After five years training and managing multiple locations she was promoted to Regional Manager. She is based in Roanoke, Virginia, and her strengths are guest service, sales results and marketing.
Regional Manager
Annette brings more than 15 years of hands-on hospitality experience to leading daily operations, building teams and driving revenue growth across multiple properties. A former military spouse and mother of two, she started in the industry from the ground up as a part-time housekeeper. Promoted to General Manager, she lifted guest satisfaction scores and delivered record revenue at her property inside her first year. She went on to serve as a Task Force Manager, training General Managers in operations and brand standards, before earning her promotion to Regional Manager. She is known for setting clear goals, coaching her people and promoting from within.
Every decision we make starts with one question: is this good for the owner? Not the management fee. Not the convenience. The owner.
We're on the ground, walking your property, talking to your staff, checking your rooms. Present, involved, and accountable.
We measure success in occupancy, revenue, and guest satisfaction — the metrics that actually grow your business.
Streamlined operations, efficient structure. Lower costs for us means better returns for you.